Refunds & Claims

If you have experienced a delay and wish to make a complaint about your journey, please email the following details to claims@arlandaexpress.se and we will get back to you as soon as possible, our travel terms apply.

• Did you travel to Stockholm or Arlanda?
• On which date did you travel?
• Which departure did you travel with?
• Attach your order number or a picture of your ticket
• Please keep all tickets and receipts regarding your claim until your case has been closed.