Travel conditions & Booking regulations

Below is a summary of our travel conditions. If you wish to know more, please read our full travel terms and conditions.

Download our travel terms and conditions.

Booking and tickets

• You must always be able to present a valid ticket for your journey, physical or digital.

• Paper confirmations, order numbers, receipts etc. are not valid tickets.

• We recommend purchasing your ticket before you board the train.

• Tickets are valid for 90 days (except Travel Passes, see item below).

• Travel Passes are valid for 24 months from the date of purchase.

• You may use your tickets for either direction (from/to Arlanda airport) and for all departures, from early morning to late evening.

• Group tickets apply only for passengers travelling together. You must travel together, on the same train.

• If you travel with a youth or pensioner ticket, you must be able to verify eligibility with an ID onboard the train.

• You will get a receipt by e-mail when your purchase is completed.

• Arlanda express has the right to refuse to carry any person who appears to be under the influence of alcohol, disturbs the peace, or through their actions puts the safety of railway operations at risk. Those who are refused transportation have the right to be reimbursed for the fare they have paid.

• You are travelling with Arlanda express, which is operated by A-Train AB,
  Corporate Registration Number 556500-3745; Postal address: Box 130, SE-101 22 Stockholm; Visiting address: Klarabergsviadukten 70, 5th floor, World Trade Center.

Conditions for children

• Children 0-7 years always travel for free. They must be accompanied by someone who is at least 18 years, or by someone who is 8-17 years if their legal guardian approves.

• Children 8-17 years travel for free when accompanied by someone who is at least 26 years.

• Children 8-17 years with no accompanying adult travel on a youth ticket.

• It’s up to the legal guardians to assess if their child of 8-17 can travel on their own. The legal guardians can also assess that a child under 8 years may travel accompanied by a child of 8-17 years.

• Children with no accompanying adult must be able to take care of themselves during the journey, even in the case of an evacuation or traffic disruption.

Travelling with pets

You’re welcome to bring your dogs and other small pets. Your pets must be on a leash or in a cage, and may not sit on the chairs. Please use the middle carriages with animals allowed-stickers. Guide-dogs for the visually impaired are welcome in all carriages.

Refunds

• Tickets are refundable through the last day of validity.

• Activated Travel Passes or return tickets are non-refundable.

• Please contact customerservice@arlandaexpress.se for refunds.

• We don’t refund lost tickets.

Compensation for delays

In the case of a delay, you may be entitled to compensation. These are the conditions:

Anticipated delays

If your train risks being more than 20 minutes late you are entitled to compensation for other reasonable transport (such as taxi). If you haven’t bought a ticket, the current fare for a single ticket will be deducted from your compensation.

You can claim compensation here.

Delays during ongoing journeys

If your train is more than 5 minutes late, you are entitled to the following compensation:

• In case of a delay of more than 5 minutes you get a new ticket.

• In case of a delay of more than 20 minutes we reimburse 50 percent of the ticket price.

• In case of a delay of more than 40 minutes we reimburse 75 percent of the ticket price.

• In case of a delay of more than 60 minutes we reimburse 100 percent of the ticket price.

You can claim compensation here.

For more information, please read our full terms and conditions. They tell you everything you need to know about our travel time guarantee and compensation.

Payment

You may pay with either credit-/debit card or Swish. Adyen banking services manages all of our banking transactions. A-Train AB does not store any credit card numbers. Read more about how Adyen handles data here.

Processing of personal data

A-Train AB (“A-Train”, “we” or “us”) conducts business under the brand name “Arlanda Express”. It is important to us that we process your personal data responsibly and securely, in accordance with applicable laws. This privacy notice describes how we process your personal data and what rights you have in connection with it.

We process personal data about persons who:

• are our customers (e.g. by purchasing a ticket via app or internet);

• are contact persons/employees at a company that is a customer of ours or who collaborates with us;

• travel with us (regardless of whether you have bought your ticket yourself or if someone else, such as your employer or a travel agency, has bought your ticket);

• have a registered account with us;

• otherwise come into contact with us, for example via our customer services; or

• visit our premises, stations or stay nearby the track area.

You can read more about how we process your personal information in our Privacy Policy here.

You can also read about how we use cookies and what choices you can make in our Cookie Policy.

[1] The Personal Data Protection Act (1998:2004) and, after 25 May 2018, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 as well as associated regulations and legislation.