Have questions? Here's the answers.

You purchase your Travel Pass on our website. When you have completed the purchase, the Travel Pass is e-mailed to you as an Aztec code. You show the same code for all of your journeys – smooth and simple.

You can also access your Travel Pass by creating an account at arlandaexpress.se, where you can also see your current balance.

If you create an account after purchasing a Travel Pass, you must log in and click Add ticket and specify the Travel Pass ticket number.

No, please contact our customer service if you have any questions.

We currently do not offer a physical version of the Travel Pass. The package of journeys is delivered to passengers in a digital format, and you can then either print the e-mail message or the attached PDF and use this as a physical ticket.

Travel Passes are sold in bundles of 12 or 24 journeys. When you have used all of the journeys in a bundle, you will be asked if you want to purchase new journeys. You will then receive a new Aztec code for your new journeys.

You can easily view your current Travel Pass balance by creating an account at arlandaexpress.se. When creating an account, you must use the e-mail address you gave when purchasing the Travel Pass.

If you create an account after purchasing a Travel Pass, you must log in and click Add ticket and specify the Travel Pass ticket number.

If you do not wish to or are unable to create an account, please contact our customer service to receive help with your balance request.

You can no longer upgrade your Travel Card for a Travel Pass, please contact our customer service.

Travel Passes are valid for 24 months from the date of purchase.

Travel Passes bought online are not personal and can be used by several passengers on the same journey, or shared between several people. The Travel Pass uses an Aztec code that the train attendant scans on each journey. Anyone with access to the code can use the journeys and it can conveniently be shared by e-mail.

Please note that Travel Passes are sold in bundles of 12 or 24 journeys, and cannot be divided into smaller units. For example, if you are two people who wish to use the account you simply share the code.