Have questions? Here's the answers.
Common questions about the app
Do you have questions about the Arlanda express app? You’ll find the answers here! You can also read more about our new app here Info about the app
Yes, this is possible. The tickets have an QR code that the train attendant scans during the journey. Anyone with access to the code can use the journeys and this can conveniently be shared by e-mail.
If you purchased your ticket while logged in, you can download the receipt as a PDF directly via your ticket in the app.
If you create your account after your purchase, you need to log in, go to My Tickets, and enter the ticket number in the field to add a ticket.
You can also contact our customer service for assistance.
Yes, this is possible.
Tickets are valid for a period of 90 days from the purchase date. Except for our Travel Passes, they are valid for 24 months from the date of purchase.
Since the journey only takes 18 minutes, our train attendants cannot wait for you to complete your purchase when on the train.
We recommend that you download the app and buy the ticket prior to boarding the train. If you are unable to buy a ticket on board, you will have to purchase a ticket from the train attendant.
Log out from the app. Click on Log in and then on "Forgot your password?" and follow the instructions in the email.