Have questions? Here's the answers.
During and after your journey
Here you will find the most frequently asked questions about your trip with Arlanda express. Current traffic information is available under traffic information
The journey with us takes only 18 minutes!
There are no stops between Stockholm and Arlanda but two stops when we arrive at Arlanda, first at Arlanda South, Terminals 2, 3 and 4 and then at Arlanda North, Terminal 5.
Yes, probably the best travel-time guarantee in Sweden. Read the complete terms and conditions for our travel-time guarantee here.
If you should be so unfortunate as to suffer a delay, please contact our Refunds & Claims department at: claims@arlandaexpress.se.
If you have forgotten something, it is highly likely that one of our excellent train attendants will have taken care of it for you. Here you can search for what you forgot. The page is regularly updated with found items. You can also ask our staff on site. Found items remain for 3 months.
Feel free to travel with dogs and other small pets. Your pet must be on a leash or in a cage/carrier, and must not be placed on the seats. Use one of the carriages in the middle of the train, which are marked with an animals permitted decal. Guide dogs are welcome in all carriages.
More information about travelling with animals is available here.
Mon - Sun 05:00 - 23.45
The entrances from Vasaplan/Östra Järnvägsgatan 15 and Kungsbron 1 are always open when our trains are running.
There's plenty of room for both travellers and baggage on our trains. Place your baggage on the spacious baggage racks located by the doors. For safety reasons, please keep the aisles and doors free from baggage. The highest permitted weight per item is determined by your airline.
If you're travelling with large or heavy baggage, please take the lift instead of the escalator to avoid accidents.
Yes, there are power outlets by each seat on our trains. Charge all you want!
We offer free wifi onboard our trains and by the platforms at Arlanda.
How to connect:
- Enable Wi-Fi on your smartphone, tablet or laptop.
- Select and connect to the network Arlanda Express.
- If you're using a smartphone or tablet, wait for a box the message "Success" to appear. If you're using a laptop, just open a page in your web browser.
- Done! Enjoy free wifi during your trip.
There's a designated area for prams in the middle of the train.
We observe the airlines' guidelines for bikes. You don't have to package your bike, but please make sure it isn't in the way for other passengers or personnel.
Many airlines let you check in at our waiting area in Stockholm Central Station. Ask your airline if this is possible for your journey.
Yes you can, below you will find information about this.
- In the middle of every train is a special area for wheelchairs and electric wheelchairs.
- We also have spacious handicap WC onboard.
- There are no vertical variations between the trains and the platforms.
- At Arlanda Airport, you can take a lift directly between the platforms and the terminals.
If you have a disability, you may be accompanied by an assistant at no extra charge. Guide dogs may accompany their owners at no additional cost in all carriages – including those outside the regular animals allowed section.
We offer assistance at no extra cost.
Here's how it works:
If you're going from Stockholm Central Station to Arlanda Airport: To make sure you get assistance at Arlanda Airport, please book it via your airline at least 48 hours before departure. Upon arrival at Arlanda, our train attendant will assist you to a helping point. Then your pre-booked assistance will take over.
If you haven’t booked assistance, let your train attendant know that you require it, and they will try to book it for you. Alternatively, you can book assistance yourself upon arrival at the Arlanda platform. Proceed to a helping point and book assistance with the intercom.
Are you travelling with another railway company to Stockholm Central Station, and then transferring to Arlanda express? Please contact SJ customer service online, or call +46 771 75 75 99.
You can travel with the Arlanda express using your special transport services card from the Stockholm County Civil. You do not need to buy a ticket in advance, just show your card to the train conductor. Then you pay for the journey afterwards via an invoice, along with your other special transport services.
For info on assistance with Special transport services and more, please visit Färdtjänstens website (Swedish only) or call +46 8 720 80 80.