Have questions? Here's the answers.
Ticket purchases
12 Questions about buying tickets can be found here! If you want to read more about the types of tickets available, all information can be found under Tickets and fares.
Contact our customer service for assistance.
Try looking in your spam. If you still cannot find your ticket, you can contact our customer service.
You can buy tickets online, in our app, from our ticket machines and at the arrivals hall of Terminal 5 at Stockholm Arlanda Airport.
- Remember, every paying passenger aged 26 and over may be accompanied by children, under 18, at no extra cost.
Yes you can. Please note that cash payments are not accepted on board our trains.
Psst, you know that it is easier to purchase tickets online or in our app?
No, we have no barriers or additional charges to enter or leave the airport at our Arlanda stations (Arlanda South and Arlanda North).
Yes, we have various discounts for people travelling together in a group. If you travel together in a group we have tickets that cost SEK 460 for two, SEK 580 for three and SEK 700 for four people that can be used any day of the week. We also have a youth discount and pensioner discount. Moreover, children travel free of charge when accompanied by an adult. Read more about all of our tickets here.
Yes, but at present only via Mecenat
Yes, we do. You can bring children aged 0-17 for free when accompanied by a paying adult (aged 26 or above). However, any unaccompanied youth aged 8-25 will need to purchase a youth ticket. Read more here.
Absolutely, if you are 65 (or older) or have a valid certificate from the Swedish Social Insurance Agency or the Swedish Pensions Agency you can travel at a discounted price.[here].
If you have a disability, your escort can travel free of charge on your ticket.
If you have forgotten something, it is highly likely that one of our excellent train attendants will have taken care of it for you. Here you can search for what you forgot. The page is regularly updated with found items. You can also ask our staff on site. Found items remain for 3 months.
No, only Arlanda express tickets are valid on our trains.
Our payment solutions varies depending on if you pay in the app, webb, our ticket vending machines or if you buy your ticket directly from our staff by the bagage claim at Arlanda.
On our website and in our app you can pay with card, swish, apple or google pay.
If you buy a ticket directly from our staff you can pay with card or swish.
In our ticket vending machines, you can only pay with card.