Have questions? Here's the answers.
Ticket purchases
12 Questions about buying tickets can be found here! If you want to read more about the types of tickets available, all information can be found under Tickets and fares.
Use our refund form online, if your ticket is not an activated Travel Pass or Round trip and you have purchased it online, via our app or from one of our ticket machines. You can find the refund form here.
If you have another type of ticket, please contact our customer service for further assistance.
Try looking in your spam. If you still cannot find your ticket/receipt, contact our customer service.
Did you know? You can download your receipt as a pdf yourself via your app/online account if you purchased the ticket logged in to your account.
You can buy tickets online, in our app, from our ticket machines and at the arrivals hall of Terminal 5 at Stockholm Arlanda Airport.
- Remember, every paying passenger aged 26 and over may be accompanied by children, under 18, at no extra cost.
Yes you can. Please note that cash payments are not accepted on board our trains.
Psst, you know that it is easier to purchase tickets online or in our app?
No, we have no barriers or additional charges to enter or leave the airport at our Arlanda stations (Arlanda South and Arlanda North).
Yes, we have various discounts for people travelling together in a group. If you travel together in a group we have tickets that cost SEK 460 for two, SEK 580 for three and SEK 700 for four people that can be used any day of the week. We also have a youth discount and pensioner discount. Moreover, children travel free of charge when accompanied by an adult. Read more about all of our tickets here.
Yes, but at present only via Mecenat
Yes, we do. You can bring children aged 0-17 for free when accompanied by a paying adult (aged 26 or above). However, any unaccompanied youth aged 8-25 will need to purchase a youth ticket. Read more here.
Absolutely, if you are 65 (or older) or have a valid certificate from the Swedish Social Insurance Agency or the Swedish Pensions Agency you can travel at a discounted price. Read more about all of our tickets here.
If you have a disability, your escort can travel free of charge on your ticket.
For those who travel with a wheelchair:
- In the middle of every train is a special area for wheelchairs and electric wheelchairs.
- We also have spacious handicap WC onboard.
- There are no vertical variations between the trains and the platforms.
- At Arlanda Airport, you can take a lift directly between the platforms and the terminals.
No, only Arlanda express tickets are valid on our trains.
Online and in our app, you can pay with card, apple or google pay and swish. If you buy a ticket directly from our staff, you can pay with card or swish. In our ticket vending machines, you can pay with card and apple or google pay.